Q: How long does it take to make my order?
A: All products are made to order. Ceramic sinks take 1 to 3 weeks, and mosaic tables take 1 to 4 weeks to be crafted.

Q: Do you offer free shipping?
A: Yes! Shipping is 100% free across the entire United States.

Q: How long does shipping take?
A: Once your order is ready and shipped via FedEx, delivery usually takes 1 to 3 business days.

Q: Can I return my order if I’m not satisfied?
A: Yes, you can request a return within 14 days of receiving your order. Please see our Returns & Refunds Policy for full details.

Q: What if my order arrives damaged?
A: Please contact us within 48 hours of delivery at support@puresinkco.shop with photos and your order number. We will assist you promptly.

Q: How do I track my order?
A: After shipping, you will receive a FedEx tracking number via email to monitor your package.