Returns & Refunds Policy

At PureSinkCo, every item is made to order with care and craftsmanship. While we take pride in the quality of our handmade sinks and mosaic tables, we understand that sometimes a return may be necessary.

Returns:

  • You may request a return within 30 days of receiving your item.

  • Returns are only accepted if the item arrives damaged or significantly different from its description.

  • Because our products are custom-made, we do not accept returns for change of mind.

  • The item must be unused, in original condition, and safely packaged for the return.

💸 Refunds:

  • If your item is damaged or defective, please contact us within 48 hours of delivery with clear photos of the product and the packaging.

  • Once we approve your request, we will provide return instructions.

  • After we receive and inspect the item, we will issue a refund to your original payment method within 7 business days.

  • Shipping costs for approved returns will be covered by us in case of damage or error.

**How to Request a Return**
To initiate a return, please email us at **support@puresinkco.shop** with:
– Your full name
– Order number
– Photos of the item (if applicable)
– Reason for return

Do not ship your item back until your return request has been reviewed and approved.

**Refunds**
Once your return is received and inspected, we will process your refund within **14 days**.
Refunds will be issued to your original method of payment.

**Damaged or Defective Items**
If your item arrives damaged or defective, please contact us within **48 hours** of delivery. Include photos of the item and the packaging for review.

**Business Address:**
PureSinkCo
Louisville, KY 40214
United States

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