At PureSinkCo, every item is made to order with care and craftsmanship. While we take pride in the quality of our handmade sinks and mosaic tables, we understand that sometimes a return may be necessary.

Returns:

• You may request a return within 30 days of receiving your item.

• Returns are only accepted if the item arrives damaged or significantly different from its description.

• Because our products are custom-made, we do not accept returns for change of mind.

• The item must be unused, in original condition, and safely packaged for the return.

💸 Refunds:

• If your item is damaged or defective, please contact us within 48 hours of delivery with clear photos of the product and the packaging.

• Once we approve your request, we will provide return instructions.

• After we receive and inspect the item, we will issue a refund to your original payment method within 7 business days.

• Shipping costs for approved returns will be covered by us in case of damage or error.

**How to Request a Return**
To initiate a return, please email us at **support@puresinkco.shop** with:
– Your full name
– Order number
– Photos of the item (if applicable)
– Reason for return

Do not ship your item back until your return request has been reviewed and approved.

**Refunds**
Once your return is received and inspected, we will process your refund within **14 days**.
Refunds will be issued to your original method of payment.

**Damaged or Defective Items**
If your item arrives damaged or defective, please contact us within **48 hours** of delivery. Include photos of the item and the packaging for review.

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**Business Address:**
PureSinkCo
Louisville, KY 40214
United States